How can we help users to restart their journey from the Zero results page (aka ZRP)? Like in “real life”, it’s not so easy to find what we’re looking for. When we get lost and/or perform wrong actions, it’s common to have the “dead spot” syndrome.
We often ask our customers/users to add some content in our system. We often ask our users to complete some requests through a complex process. To be sure that our users will not get lost or panic, we should provide simple and clever web forms. In view of providing a seamless user experience, the wizard process is sometimes a brilliant solution.
Every user task needs effort and focus from the user perspective. To perform some of these tasks, some strong technical resources are needed too. Is it possible to deliver a seamless user experience during the background tasks?